Buying things and services · Updated Oct 2026
I got a data breach notice
A breach notice doesn't mean someone has used your information, but you should act based on what was exposed. Freezing your credit at all three bureaus is free and stops new accounts in your name; change passwords if logins were exposed, and get a new card if a card number was exposed. Be careful: scammers send fake breach notices, so contact the company using a phone number or website you already know.
This plan is general legal information, not legal advice. RobinClaim is not a law firm. Laws and deadlines change and have exceptions: check with the official source or a lawyer or legal aid office about your own case.
Build your plan
Choose your state and answer 3 quick questions. The plan below changes as you answer: steps that don't fit your answers are hidden, and your state's deadlines appear. It all happens in your browser. Nothing is sent, and the page address holds only your answers.
Your plan
Do now
If you answered “Not sure” to “Did the notice come from a company you know, through a channel you trust?”
Don't click links or call numbers in the notice until you're sure it's real. Look up the company's official website or phone number yourself and confirm the breach.
Why: Fake breach notices are a common scam.
If you answered “Social Security number” to “What information was exposed (check the notice)?”
Freeze your credit with Equifax, Experian and TransUnion. It's free to place and lift, and it doesn't affect your credit score.
Why: A freeze stops anyone from opening new credit in your name.
If you answered “Username and password” to “What information was exposed (check the notice)?”
Change the password on the breached account and anywhere you used the same password. Turn on two-factor login.
Why: Stolen passwords are tried on other sites.
If you answered “Credit card or bank account number” to “What information was exposed (check the notice)?”
Call your bank or card issuer to cancel the card or account and get a new number. Check recent transactions.
Why: A new number makes the stolen one useless.
If you answered “Yes, or I see accounts I don't recognize” to “Has anyone already used your information?”
Go to IdentityTheft.gov to report the misuse and get a personal recovery plan.
Why: It creates an FTC identity theft report you can give to companies and credit bureaus.
Nothing extra here for your answers.
This week
Get your free credit reports at AnnualCreditReport.com and look for accounts or inquiries you don't recognize. You can check weekly for free.
Why: Early detection limits damage.
Accept free credit monitoring if the company offers it, but read the sign-up terms.
Why: It alerts you to new activity on your credit reports.
If you answered “Social Security number” to “What information was exposed (check the notice)?”
If your Social Security number was exposed, get an IRS Identity Protection PIN and check your Social Security work history at ssa.gov/myaccount.
Why: An IP PIN stops others from filing a tax return with your number.
If you answered “Driver's license, medical, or other ID” to “What information was exposed (check the notice)?”
For a driver's license, contact your state DMV; for medical or insurance information, contact your insurer or Medicare and watch your benefit statements.
Why: These agencies can flag your records.
If you'd rather not freeze, you can place a free one-year fraud alert by contacting any one bureau (it notifies the other two).
Why: Lenders must take steps to verify your identity first.
Nothing extra here for your answers.
If it's not resolved
Keep checking your credit reports and statements every few months.
Why: Stolen data can be used months or years later.
If the company's breach caused you losses (fraud charges, costs), ask the company in writing to reimburse you and check whether a class action settlement covers you.
Why: Settlement notices come by mail or email; verify them on the court or administrator's official site.
You can report concerns about how a company protected your data to your state attorney general and the FTC.
Why: Many state AG offices collect breach notices and enforce state data-security laws.
Nothing extra here for your answers.
Deadlines
Fraud alert length
General rule: One year (initial alert); extended 7-year alerts are available to identity theft victims (FTC)
If card or bank information is misused
General rule: Report fast: 60 days from the statement for credit card disputes and bank error notices (12 CFR 1026.13, 1005.6)
Documents to gather
- The breach notice (keep the letter or email)
- Your credit freeze confirmations and PINs
- Credit reports you reviewed
- FTC identity theft report, if you filed one
- Records of any fraud charges and your disputes
Where to go
- FederalIdentityTheft.gov - data breach steps
Step-by-step list for each type of exposed data.
- FederalAnnualCreditReport.com
Free credit reports from all three bureaus.
- FederalFTC: Credit freezes and fraud alerts (links to all three bureaus)
To freeze your credit or place a fraud alert.
- FederalIRS Identity Protection PIN
If your Social Security number was exposed.
- StateYour state attorney general's consumer protection office
To file a complaint against a business. Many offices offer free informal mediation.
Choose your state above to see the office for your state.
Costs
Credit freezes, fraud alerts, credit reports and IdentityTheft.gov are free. You don't need to pay for identity protection services to take these steps.
Talk to a lawyer if
- Identity theft from the breach caused large losses or damaged your credit and companies won't fix it
- You are being pursued for debts you didn't create
- You want to understand a class action settlement offer before giving up rights
Free help
Free civil legal aid is available to people with low incomes. Find your local program through the Legal Services Corporation (lsc.gov/about-lsc/what-legal-aid/i-need-legal-help) or LawHelp.org. Your state attorney general's consumer office (link for your state below) and the court's self-help center can also explain options at no cost. Many law schools run free consumer clinics.
Questions
What is the fraud alert length?
One year (initial alert); extended 7-year alerts are available to identity theft victims (FTC)
What is the if card or bank information is misused?
Report fast: 60 days from the statement for credit card disputes and bank error notices (12 CFR 1026.13, 1005.6)
When should I talk to a lawyer?
Identity theft from the breach caused large losses or damaged your credit and companies won't fix it; You are being pursued for debts you didn't create; You want to understand a class action settlement offer before giving up rights.
How much does it cost?
Credit freezes, fraud alerts, credit reports and IdentityTheft.gov are free. You don't need to pay for identity protection services to take these steps.
Plans by state
This plan is the same in every state. Each state's RobinClaim page lists its courts, agencies and deadlines:
Sources
- FTC: IdentityTheft.gov - data breach steps
- FTC: IdentityTheft.gov
- FTC: Credit Freezes and Fraud Alerts
- FTC: What To Know About Identity Theft
- AnnualCreditReport.com (federally authorized free credit reports)
- IRS: Get an Identity Protection PIN
- CFPB: Regulation E, 12 CFR 1005.6 (liability for unauthorized transfers)
- CFPB: Regulation Z, 12 CFR 1026.13 (billing error resolution)
- FTC: ReportFraud.ftc.gov
- USA.gov: State consumer protection offices
- FTC: Free Credit Reports (weekly free reports)
Plan checked Oct 2026. Independently fact-checked 2026-10-24.
This plan is general legal information, not legal advice. RobinClaim is not a law firm. Laws and deadlines change and have exceptions: check with the official source or a lawyer or legal aid office about your own case. How we research.