Buying things and services · Updated Oct 2026 · Pennsylvania

Hotel or Airbnb dispute in Pennsylvania: what to do

Document the problem right away and raise it with the host, hotel or booking platform while you are still there, because most platforms require prompt reports. Since May 2025, a federal FTC rule requires hotels and short-term rentals to show the total price, including mandatory fees, up front. If the business won't refund you, a credit card dispute and a complaint to your state attorney general are the usual next steps.

This plan is general legal information, not legal advice. RobinClaim is not a law firm. Laws and deadlines change and have exceptions: check with the official source or a lawyer or legal aid office about your own case.

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Your plan for Pennsylvania

Do now

  1. If you feel unsafe (no locks, gas smell, threats), leave and call 911 if needed. Your safety comes before any refund.

    Why: Platforms and hotels can handle the money later.

  2. Take photos and video with timestamps of the problem, and of the room's condition when you arrive and leave.

    Why: This is your main evidence, especially against later damage charges.

  3. If you answered “A platform (Airbnb, VRBO, Booking.com, Expedia)” to “How did you book?”

    Report the problem in writing right away: through the platform's app or messages, or to the hotel front desk by email. Ask for a fix, a new room, or a refund.

    Why: Platforms often require you to report problems within a short time after check-in.

  4. If you answered “Directly with the hotel or owner” to “How did you book?”

    Tell the front desk or manager in person, then follow up by email so you have a record.

    Why: A written record shows when you raised the problem.

This week

  1. If you answered “They cancelled or I couldn't get in” to “What is the problem?”

    If the hotel or host cancelled or you couldn't get in, ask the platform or hotel in writing for a full refund or a comparable place, and keep proof you were locked out or cancelled on.

    Why: A stay that wasn't provided as agreed is the strongest case for a refund or a card dispute.

  2. If you answered “Place was unsafe, dirty or not as described” to “What is the problem?”

    If the place was unsafe, dirty or not as described, list each problem with a photo and compare it with the listing (save screenshots of the listing before it changes).

    Why: The listing is what you were promised; screenshots prove the difference.

  3. If you answered “Hidden or surprise fees” to “What is the problem?”

    Compare what you paid with the price you were shown. Under the FTC fee rule, a hotel or short-term rental must show the total price, including mandatory fees, clearly and more prominently than other pricing information. Taxes and other government charges may be shown separately, but must be disclosed before you pay.

    Why: Fees you weren't shown can be raised with the business, your card issuer and the FTC.

  4. If you answered “They are charging me for damage” to “What is the problem?”

    If they charge you for damage, ask for itemized proof (photos, invoices) and reply in writing with your own photos.

    Why: Platforms usually ask both sides for evidence.

  5. If you answered “Credit card” to “How did you pay?”

    If the business won't refund you, dispute the charge with your card issuer. Send it so it arrives within 60 days after the first statement showing the charge.

    Why: Services not provided as agreed can be a billing error.

  6. Write a short demand to the business or platform with what happened, what you want and a deadline.

    Why: A clear written demand often gets a response.

If it's not resolved

  1. File a complaint with your state attorney general's consumer office (in the state where the property is, or where you live).

    Why: Offices can mediate and track repeat problems.

  2. Report hidden fees or deceptive listings to the FTC at ReportFraud.ftc.gov.

    Why: The FTC enforces the fee rule.

  3. If you are still owed money, consider small claims court where the property is or where you live, depending on your state's rules.

    Why: Small claims is designed for people without lawyers.

Deadlines

Platform's deadline to report a problem with your stay

General rule: Set by each platform's terms; often very short after check-in. Check the policy and report immediately

Credit card dispute

General rule: Within 60 days after the first statement showing the charge (12 CFR 1026.13(b))

Official source

Deadline to sue (statute of limitations) for breach of contract or fraud

General rule: see state

In Pennsylvania:

Written contract
4 years
Verbal agreement
4 years
Fraud
2 years

checked Oct 2026 · From Small Claims Map: Pennsylvania

Key facts for Pennsylvania

Small Claims Map

Most you can sue for
$12,000
Court
Magisterial District Court
Filing fee
$95–$228
Lawyers
Optional

Small Claims Map: Pennsylvania

Documents to gather

  • Booking confirmation showing the price you were shown
  • Final receipt or folio
  • Timestamped photos and video
  • Messages with the host, hotel or platform
  • Card statement

Letters you can send

Fill in the blanks; the letter updates as you type. Copy it, print it or save it as a text file. Nothing you type is sent or saved: it stays on this page until you close it.

Refund request to a hotel, host or platform

Puts your complaint and what you want in writing.

[Today's date]

To: [Business name]

Re: Booking [Booking number], [Stay dates], [Property address]

During my stay, [Problem]. I reported this on [Date reported]. Photos are attached. I request a refund of $[Amount requested]. Please respond in writing within [Response days] days.

[Your name]

Where to go

  • LocalThe hotel, host, or booking platform

    First, in writing, as soon as the problem happens.

  • LocalYour credit card issuer

    If they won't refund you.

    Use the number on your card

  • FederalFTC - ReportFraud.ftc.gov

    To report hidden fees or deceptive listings.

  • StateYour state attorney general's consumer protection office

    To file a complaint against a business. Many offices offer free informal mediation.

    Pennsylvania: Pennsylvania Attorney General, Bureau of Consumer Protection

  • LocalSmall claims court

    If the business will not pay or fix the problem and the amount is under your state's limit.

    Small Claims Map: Pennsylvania

Costs

Complaints and card disputes are free. Small claims filing fees vary by state.

Talk to a lawyer if

  • You were injured at the property
  • You were discriminated against because of race, disability or another protected trait
  • A host or hotel is claiming a large damage amount or threatening to sue

Free help

Free civil legal aid is available to people with low incomes. Find your local program through the Legal Services Corporation (lsc.gov/about-lsc/what-legal-aid/i-need-legal-help) or LawHelp.org. Your state attorney general's consumer office (link for your state below) and the court's self-help center can also explain options at no cost. Many law schools run free consumer clinics.

Guides for your state

Guides for every state

Questions

What is the platform's deadline to report a problem with your stay?

Set by each platform's terms; often very short after check-in. Check the policy and report immediately

What is the credit card dispute?

Within 60 days after the first statement showing the charge (12 CFR 1026.13(b))

What is the deadline to sue (statute of limitations) for breach of contract or fraud in Pennsylvania?

Written contract: 4 years Verbal agreement: 4 years Fraud: 2 years

When should I talk to a lawyer?

You were injured at the property; You were discriminated against because of race, disability or another protected trait; A host or hotel is claiming a large damage amount or threatening to sue.

How much does it cost?

Complaints and card disputes are free. Small claims filing fees vary by state.

Plans by state

Open the plan with one state's rules filled in:

Sources

Plan checked Oct 2026. Independently fact-checked 2026-10-24. Some details could not be fully verified; see the notes in each section.

This plan is general legal information, not legal advice. RobinClaim is not a law firm. Laws and deadlines change and have exceptions: check with the official source or a lawyer or legal aid office about your own case. How we research.